Frequently Asked Questions
Everything you need to know about shopping sustainably with Grove Collaborative.
What makes Grove Collaborative products sustainable?
We prioritize products that are non-toxic, effective, sustainable, and cruelty-free. Every item we carry must meet our strict standards for ingredient transparency and environmental impact, including our commitment to be 100% plastic-free by 2025.
How does the flexible monthly shipment work?
Grove is a subscription service that helps you never run out of essentials. We'll send you a reminder email before your monthly box ships, allowing you to add items, remove them, or skip your delivery entirely at any time.
What are your shipping rates and delivery times?
We offer a flat shipping rate of $4.99 on all orders. For VIP members, shipping is always free on orders over $29. Most orders arrive within 3-5 business days via carbon-neutral shipping methods.
What is your return policy if I'm not satisfied?
We want you to love your home. If a product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund. We even cover the return shipping costs to make it hassle-free.
Do you offer vegan and cruelty-free options?
Yes, the vast majority of our catalog is vegan, and 100% of our products are certified cruelty-free. We do not sell any products that have been tested on animals.
How do I manage or cancel my VIP membership?
You can manage your VIP status directly through your account settings. From there, you can toggle auto-renewal, update payment methods, or cancel your membership with a single click.